The housing manager is the trustee of the housing company and represents it. The maintenance company takes care of the maintenance of the building in accordance with the contract. In general, the maintenance company is contacted when you find faults or defects in your home or in the common areas.

The housing manager is contacted for administrative and financial matters and in the event of disruptions. For example, housing disturbances (noise, incorrect parking), additional services outside the maintenance contract (renovations) relating to the housing company are at the discretion of the manager. You can find the current contact details of your property manager, for example, on the notice board of your building.

First, try to find out the owner of the car yourself, and ask to move the car. You can also leave a note to the windscreen.

If you can't solve the problem yourself, you can contact your property manager or the supervising parking control.

Unfortunately, as a maintenance company, we can not touch the cars, and we cannot help with incorrectly parked cars.

When the elevator gets stuck or makes a noticeably loud noise,  you can report it to the maintenance company that orders the repair of the elevator.

You can contact our customer service by phone.

The housing company has a responsibility table that defines the responsibilities between the resident/shareholder and the housing company.

The housing company's responsibilities are mainly handled by the maintenance company and the property manager decides on larger repairs.

It is generally always the responsibility of the resident to change the battery of the smoke alarm, replacement of fuses, and replacement of lamps. The maintenance man will be happy to help you with these issues too, but the work is charged to the resident and must be agreed in advance.

If the Internet connection does not work, contact your service provider. The service company is not responsible for network connections unless there is a clear fault for example a broken socket.

The maintenance company performs the work within the agreed response time, taking into account the urgency of the work. The typical response time for non-urgent work is 3-7 working days. Sometimes, for example due to poor availability of spare parts, the completion of the work may be slightly delayed, but even in these cases, you will receive a provisional information in your email if you have informed it in the maintenance request.

Our customer service will help you if the work request has taken an exceptionally long time and you have not been informed about the progress of the request.

Chat to us or send us a message using the online form.