Non-urgent work includes general household maintenance, which do not pose a risk to property or people, and are carried out during daytime hours on weekdays. These include, for example, the exchange of nameplates and other interior work of the apartment. Non-urgent work is carried out within the response time specified in the service contract, typically 3-7 working days.

• Non-urgent work should always be reported online using the service request form. 
• You can report cancellations, changes and additional information related to a maintenance request using the online form 24/7.
• Other matters can be reported using the general form. 
• In the chat, our advice bot Tikkabotti helps you 24/7 and, if necessary, transfers the conversation to customer service to a service advisor on weekdays between 9 and 15. Urgent matters should always be handled with a service advisor in chat or by phone.

Urgent matters that require an immediate attention call to customer service, for example, door openings, sewer blockages and electrical faults.

• You can reach our telephone customer service 24/7 on 010 636 5000 (personal customers) and 010 636 7000 (business customers)

For urgent matters, our customer service is available 24/7.

Please note that for example in case of fire or danger to persons, you should contact 112 directly.

If your matter is related to the offer, you can reach our sales team by emailing kiinteistopalvelut.myynti@lassila-tikanoja.fi.

In urgent matters, please call our business customer service p. 010 636 7000 (Weekdays from 7 to 17).